PointsBet's Observability 2.0 Journey: Breaking vendor lock-in with OpenTelemetry and Grafana Cloud

PointsBet's SRE team details their migration from a fragmented observability stack (Application Insights, Datadog, Azure Managed Grafana) to unified Grafana Cloud using OpenTelemetry as the vendor-neutral "exit ramp." The talk covers a dual-export migration strategy avoiding hard cutovers, GitOps-based collector scaling, golden-path templates for faster onboarding, and achieving an estimated 35% cost reduction while enabling full cost attribution. Ideal for SREs and platform engineers evaluating observability modernization.