Klaviyo Customer Agent: Building Bi-Directional Conversational Commerce at Scale

Name: Klaviyo Customer Agent: Building Bi-Directional Conversational Commerce at Scale
Uploaded: 2026-06-24T09:00:06.000Z
Channel: InfoQ

Conversational ai Klaviyo Rag pipelines Ai agent Conversational commerce Multi Tenant architecture System design Circuit breaker Infoq Sms marketing Email automation Scaling ai

InfoQ June 24, 2026

AI summary

This InfoQ talk covers the engineering challenges of building Klaviyo's Customer Agent at scale, focusing on multi-tenant RAG pipelines, orchestrator simplification, and circuit-breaker gateway implementations. It is designed for senior engineers and architects building production conversational AI systems who want to learn how to handle bi-directional commerce across web, SMS, and email channels.