Ship 26 NYC - Automating 90% of support tickets: How we built Vercel's support agent

Name: Ship 26 NYC - Automating 90% of support tickets: How we built Vercel's support agent
Uploaded: 2026-07-20T16:04:26.000Z
Channel: Vercel
Description: A technical deep-dive into Vercel's journey building an AI support agent that automates 90% of customer support tickets. The talk covers the architecture, challenges, and implementation details of creating a production-ready AI support system. Ideal for engineers and technical leads interested in building AI-powered customer service solutions.

Vercel Ai support agent Customer support automation Llm Artificial intelligence Ship 26 Ai automation Tech talk Production ai systems

Vercel July 20, 2026

AI summary

A technical deep-dive into Vercel's journey building an AI support agent that automates 90% of customer support tickets. The talk covers the architecture, challenges, and implementation details of creating a production-ready AI support system. Ideal for engineers and technical leads interested in building AI-powered customer service solutions.