How Deutsche Telekom Used Grafana Assistant for Zero Downtime at the World Cup

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Deutsche Telekom IT GmbH used Grafana Assistant and Grafana Cloud to build an AI-powered observability situation room for the FIFA World Cup, achieving zero downtime with 200+ million viewers. After their backup infrastructure failed 3 days before the opening match, the team leveraged natural language prompts (in German) to generate dashboards in a single day—reduced from 4 months—and accelerated incident detection and root cause analysis during peak match-day traffic.