We Built an AI Support Agent That Resolves 80% of Tickets — AssemblyAI
AI Engineer — Oct 4, 2026 — talk
Why watch
Matt Lawler explains how AssemblyAI built Joey, an AI support agent using Claude Agent SDK that resolves 80% of tickets (up from 10%) at ~$700/month. The agent uses local markdown docs, embeddings for retrieval, agentic file search, and a large CLAUDE.md, deployed on Railway. He demonstrates adding real-time voice capabilities using AssemblyAI's Voice Agent API with a single WebSocket. Ideal for engineers looking to automate customer support with AI agents.